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This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.

"Friendships, connections, family ties, trust, loyalty, obedience-this was the 'glue' that held us together."These were the principles that the greatest Mafia "Boss if Bosses," Joseph Bonnano, lived by. Born in Castellammare del Golfo, Sicily, Bonnano found his future amid the whiskey-running, riotous streets of Prohibition America in 1924, when he illegally entered the United States to pursue his dreams. By the age of only twenty-six, Bonnano became a Don. He would eventually take over the New York underworld, igniting the "Castellammarese War," one of the bloodiest Family battles ever to hit New York City...Now, in this candid and stunning memoir, Joe Bonanno-likely a model for Don Corleone in the blockbuster movie The Godfather-takes readers inside the world of the real Mafia. He reveals the inner workings of New York's Five Families-Bonanno, Gambino, Profaci, Lucchese, and Genovese-and uncovers how the Mafia not only dominated local businesses, but also Be My Guest Student's Book: English for the Hotel Industry pdf influenced national politics. A fascinating glimpse into the world of crime, "A Man of Honor" is an unforgettable account of one of the most powerful crime figures in America's history.

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Author: Francis O'Hara
Number of Pages: 112 pages
Published Date: 01 Oct 2002
Publisher: CAMBRIDGE UNIVERSITY PRESS
Publication Country: Cambridge, United Kingdom
Language: English
ISBN: 9780521776899
Download Link: Click Here
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